Get & compare mortgage quotes anonymously Start in My Home
CB

Citizens Bank

BankColumbia, MSHQDirectReviews near you on Google

Citizens Bank has 139 closed loans in our dataset — fully analyzed and benchmarked against peers across the 5 Ps of Mortgage Shopping.

Safe Rate Ratings· each scored 1–5 against peer lenders
Pull-through
Strong
4/5
closing strength
Product
Sound
3/5
Conventional · USDA
Place
Strong
4/5
Regional · 1 mkts
Promptness
Not enough data
—/5
No quote responses measured yet

Safe Rate Summary

What They Do Well

  • Strong pull through performance

Explore another lender or local market

Report Card

Citizens Bank performance at a glance

Overall Performance· Pricing & closing strength
Pricing
Rate competitiveness
No peer data
Pull Through
Closing strength
Strong
Top 40% of lenders
4/5
By Loan Product· Specialization by type
Conventional
126 loans
Sound
Top 60% of lenders
3/5
USDA
10 loans
Sound
Top 60% of lenders
3/5
By Loan Purpose· Transaction purpose mix
Purchase
48 loans
Acceptable
Bottom 40% of lenders
2/5
Refinance
91 loans
Strong
Top 40% of lenders
4/5
By Location· Geographic coverage
Geographic Reach
Regional · 2 markets
Strong
Top 40% of lenders
4/5

Loan Product Performance

Performance by Loan Product

Conventional
Overall
Strong
Product
Sound
Pricing
Pull Through
Exceptional
Volume126
Mix90.6%
Spread
Fees
USDA Loans
Overall
Sound
Product
Sound
Pricing
Pull Through
Volume10
Mix7.2%
Spread
Fees

Loan Purpose Performance

Performance by Loan Purpose

Purchase
Overall
Sound
Product
Acceptable
Pricing
Pull Through
Sound
Volume48
Mix34.5%
Spread
Fees
Refinance
Overall
Strong
Product
Strong
Pricing
Pull Through
Exceptional
Volume91
Mix65.5%
Spread
Fees

At a Glance

Lender Overview

Lending Activity
Loans Originated
139
Applications
158
Volume
$16 million
Pricing & Closing
Pullthrough Rate
88.0%
Applications → Closed
Typical Borrower
Avg Loan Amount
$120,108
Avg Borrower Income
$93,223
Avg Property Value
$221,331

Geographic Coverage

Geographic Performance

Metro Areas
1
markets with activity
States Served
3
of 50 states + DC
Avg Place Specialization
Strong
4/5

States with Loan Originations

3Full-year 2024 · HMDA
3 states with loan originations
Loans originated
< 100100+None
South3
LAMSTN

Top Metro Areas by Place Specialization Score

1© Patricia H. · CC BY 2.0
Hattiesburg, MSMetro
Volume 24Mix 17.27% of portfolio
66/100
Strong

Top States by Place Specialization Score

Mississippi
Mississippi
1
MississippiState
Volume 136Mix 97.84% of portfolio
76/100
Strong

How We Rank Lenders

Our rankings use an equal-weight average of scores across the 5 Ps — Pricing, Product, Pull-Through, and Place — with lender promptness blending in as the fifth once a lender has responded to real shopper quote requests.

Our Point System (Max 50 Points)

10/ 50 pts
Pricing
How competitively a lender prices vs. the market benchmark (20%).
10/ 50 pts
Product
Performance on your specific loan type (20%).
10/ 50 pts
Pull Through
How reliably a lender closes the loans it starts (20%).
10/ 50 pts
Place
Depth of a lender's expertise in your local market (20%).
10/ 50 pts
Promptness
How quickly a lender answers real quote requests — blended in once they respond (20%).
Champion
Champion(80%+ = 40-50 points)
Superstar
Superstar(60-79% = 30-39 points)

Data Integrity & Updates

Data is updated quarterly based on the latest HMDA filings and proprietary SafeRate analysis. All metrics are calculated using standardized methodologies to ensure fair comparison across lenders.

Looking for a different lender?

Are you the owner of Citizens Bank?

Claim this profile to add your business logo, highlight verified loan officers, collect verified reviews, and customize your marketing presence.

Claim this Profile
The 5 PsRankings are calculated from observed lender differences on closed loans across Pricing, Pull-through, Product, and Place, plus Promptness when a lender has answered real shopper quote requests.
No Pay to PlayLenders cannot buy their way to the top. Rankings are 100% earned.
HMDA 2024Built using publicly available originated loan data from the federal government.
Peer BenchmarkedPerformance is normalized and benchmarked against peer institutions.